Support
Answers to common questions, and how to contact us.
Contact
Email support@sublimeread.com and we'll get back to you. Include your account email and, if it's about a specific book, its title.
Common questions
Which files work?
EPUB and PDF. Upload from your library with “Upload a book”.
Why can't I add more books?
The free plan includes up to 3 books. See pricing to upgrade.
The voice sounds robotic.
SublimeRead uses natural AI voices. Open the voice panel in the reading view and try another one. If a note by the play button says a device voice is reading, the natural voice couldn't load: tap Retry there, or reload the page.
Can it read other languages?
Yes: SublimeRead narrates books in English, German, Spanish, French, Italian, Dutch, and Portuguese, each with its own set of voices. It chooses the voice based on the book's language, which you can change from the book's menu or the voice panel. More languages may come later.
Can it read web pages?
Yes. Add the SublimeRead extension for Chrome and it reads articles and other web pages aloud in the same voices. Free accounts get 3 reads a day, and the Reader plan makes it unlimited. See pricing.
Can I save highlights, notes, and bookmarks?
Saving highlights, notes, and bookmarks is part of the Reader plan, along with unlimited books. See pricing.
How do I delete a book or my account?
Delete a book from your library: that deletes its file and its marks. To close your account entirely, go to your account settings; it permanently removes your account, reading data, and uploaded books.
What's the timer button in the audio bar?
It's the sleep timer. It stops narration after a set time, so you can listen as you fall asleep.
Something isn't working
Email us and describe what you were doing when it happened.